CityPay – Nepal's Trusted All-in-One Digital Wallet
Send & receive remittance instantly • Pay electricity, internet, Khanepani & school fees • Mobile top-up with cashback • Bank transfer, QR payment, bus/flight/hotel booking & more – all in one secure app.
Trusted Partners & Networks
CityPay collaborates with leading banks, payment networks, remittance providers, and service platforms across Nepal to deliver fast, secure, and seamless digital payments.
A Unified Platform for Digital Payments in Nepal
CityPay is an innovative digital payment platform built for Nepal. We empower individuals and businesses with fast, secure, and convenient financial services. Our mission is to drive financial inclusion for every Nepali citizen through modern technology and thoughtful design.
Secure & Reliable
Bank-grade encryption protects every transaction. Your data stays safe with multi-factor authentication & fraud detection.
Built for Everyone
Intuitive interface designed for all Nepalis — from tech-savvy users to those making their first digital payment.
Nationwide Reach
Pay bills, recharge mobiles, send/receive remittances, and scan QR codes at shops across Nepal — all from one trusted app.
Why Choose CityPay?
As a NRB-licensed digital wallet in Nepal, CityPay delivers secure, instant, and rewarding financial services. Integrated with the Fonepay network for access to 1.7M+ merchants nationwide, we offer seamless remittances, bank transfers, utility & government payments, mobile top-ups with cashback, QR payments, and more — making everyday finance simpler, faster, and more inclusive for families and businesses across Nepal.
Discover More About UsTestimonials
Let's have some glimpse on thoughts regarding our wallet app.
Pravin Kunwar
Best wallet app in Nepal to do seamless transactions, I strongly recommend everyone to use CityPay.
Sunita Sunar
Whether you're someone who loves digital convenience or just looking for a secure way to manage your finances, this app does it all—and it does it beautifully.
Nischal Basyal
I can’t recommend this app enough! It’s truly an all-in-one solution for managing your finances, whether it's receiving international payments, making purchases, or just keeping track of your expenses.
Sakshyam Banjade
Exceptional fintech app! Streamlined interface, robust features, and top-notch security. Managing finances has never been this easy and secure. Highly recommend!
Suresh Paudel
CityPay transforms the way of online payments by it's eye catchy user-friendly designs and functionalities making transaction processes smooth.
Usha Pandey
Citypay is a fast and reliable digital wallet for easy payments. It offers a simple interface, quick money transfers. You can also recharge your phone, pay all utility payment pay at stores, and link your bank account securely.
Shishir Basnet
Great and nice way of payment through CityPay, one of the best wallet app in Nepal.
Cristina Regmi
This app is incredibly useful! Receiving my remittance was hassle-free, simple, and convenient. Plus, I got a great cashback too. I absolutely love it !
Shujhab Kandel
Very convenient app in terms of online payments with secure & safe transactions, impressive UI/UX and overall services.
Our Services
CityPay – your trusted digital wallet in Nepal – offers secure, instant, and rewarding solutions for remittances, payments, top-ups, bookings, and more. Everything you need in one app, powered by Fonepay's nationwide network.
Bank Transfer
Send & receive money instantly to/from any bank in Nepal – seamless, secure, and free of hassle.
QR Payments (Smart QR, FonePay & Nepal Pay QR)
Pay anywhere with Fonepay's merchant networks – scan & pay instantly across Nepal.
Remittance Payout
Receive international remittances directly into your CityPay wallet – fast, low-cost, and secure.
Utility & Bill Payments
Pay electricity, internet, Khanepani, cable, and more – all in one place with instant confirmation.
Government Services & Payments
Conveniently handle taxes, fines, permits, and other official payments through CityPay.
Mobile Top-ups & Data Packs
Instant recharge for NTC, Ncell & Smart with attractive cashback – anytime, anywhere.
Flight, Bus & Hotel Booking
Book domestic/international flights, Bus tickets, hotels & more – pay securely via wallet.
Frequently Asked Questions
Our FAQ section is designed to provide clear and comprehensive answers to common questions about City, your trusted digital wallet app. Here, you will find detailed information on account setup, transaction troubleshooting, fee structures, and our robust security features. Our goal is to ensure a seamless experience for all users by promptly addressing any concerns. The FAQ section also offers guidance on utilizing various services, such as remittances, bill payments, and cash back rewards. Should you require further assistance, our dedicated customer support team is always available to help.
How do I get registered in CityPay?
To register in CityPay, simply download the CityPay app
from the Google Play Store or Apple App Store. Open the
app and follow these steps:
- Enter your personal information including your name,
mobile number, and email address.
- Set a secure password for your account.
- Verify your mobile number through the OTP (One-Time
Password) sent to your phone.
- Complete your profile and submit KYC (Know Your
Customer) documents such as citizenship, license,
passport, or voter’s ID card for account verification.
Once your KYC is verified, you can access the full range
of CityPay services.
Are there any charges applicable when using CityPay services?
Most CityPay services are free of charge, such as loading funds from your bank account to your wallet. However, a nominal fee (e.g., Rs. 10 as per NRB directives) may apply when withdrawing funds from your wallet to your bank account. For detailed information, please visit our Transaction Limits and Charges page.
What is user status?
User status in CityPay indicates whether your account is verified or unverified. You can check your current status in your profile section.
Why does my CityPay app show "unverified" status in my profile?
If your CityPay account shows an "unverified" status, it means you have not yet completed your KYC (Know Your Customer) details or submitted the required verification documents (such as citizenship, license, passport, or voter’s ID card). Please update your profile and upload the necessary documents to verify your account.
What does "verified" status mean in my profile?
A "verified" status means you have successfully completed your KYC process and submitted all required documents. As a verified user, you can access the full range of CityPay services, including bank transfers, remittance pickups, and higher transaction limits. If you are still unverified, please complete your KYC to unlock all features.
How do I load money into my CityPay wallet account?
You can easily load money into your CityPay wallet using various methods such as Connect IPS, Mobile Banking, and E-banking. Simply log in to your CityPay app, select "Load Funds," and choose your preferred method to add money to your wallet.
Whom should I contact in case of an emergency?
For any emergencies or immediate assistance, please contact our system support team by emailing citywallet@citypay.com.np. You can also visit our website for additional contact details.
What is 2FA Authentication Security System?
2FA (Two-Factor Authentication) adds an extra layer of security to your CityPay account by requiring not just your username and password, but also a second form of verification from your physical device. This makes it much harder for unauthorized users or hackers to access your account, ensuring enhanced security for both agents and customers.
How can I request data deletion?
We respect your privacy and are committed to protecting
your personal data. If you wish to request the deletion of
your personal data associated with CityPay, please follow
these steps:
1. Send an email to citywallet@citypay.com.np with
the subject line "Data Deletion Request."
2. Include your full name, the mobile number used to
register with CityPay, and a brief description of your
request.
3. For security purposes, we may need to verify your
identity before processing your request.
Once we receive your request, we will confirm receipt,
verify your identity, and process your request within 5
business days. You will be notified once your data has
been deleted or if we are unable to delete certain data
due to legal or regulatory requirements.
Why Users Love CityPay
Unlock rewards, save more, and enjoy seamless digital payments in Nepal. With CityPay, every transaction brings benefits — no hidden fees, instant cashback, and 24/7 support.
Cashback Rewards
Earn instant cashback on every transaction — up to 2.5% on NTC top-ups and more on daily payments.
- 2.5% on NTC recharges
- Extra rewards on QR & utility payments
- Points redeemable for bonuses
Zero Hidden Fees
Transparent pricing — what you see is what you pay. No surprise charges on transfers, top-ups, or bills.
- Free wallet-to-wallet transfers
- No setup or maintenance fees
- Clear breakdown before every payment
Referral Bonuses
Invite friends to CityPay and both earn exciting bonuses — grow together and save more.
- 25 points per successful referral
- Bonus cashback for you & your friend
- Unlimited referrals — no cap
24/7 Support
Round-the-clock assistance — chat, call, or email anytime. We're always here for you.
- Instant in-app chat support
- Dedicated help for transactions
- Fast resolution, day or night
Our Team
Meet the passionate minds behind CityPay — committed to building Nepal's most trusted, innovative, and inclusive digital wallet.
Binay Regmi
Chief Executive Officer
Prakash Chalise
Chief Business Officer
Pratik Regmi
Chief Technology Officer
Kabita Regmi
Company SecretaryContact
Contact Us on CityPay for quick and easy assistance with any inquiries, support needs, or feedback - we're here to help!