Protecting your wallet, identity, and transactions
CityPay is committed to safer digital payments in Nepal. This page brings together the essential guidance users need to protect their account, spot fraud attempts, and report suspicious activity quickly.
Account Safety
Use a strong password, protect your PIN, never share OTPs, and avoid signing in from untrusted devices or public networks.
Fraud Awareness
Be cautious of fake calls, phishing links, impersonation attempts, and urgent requests asking for verification codes or wallet credentials.
Fast Reporting
If something looks suspicious, contact CityPay support immediately and escalate unresolved issues through the grievance mechanism and NRB portal.
Security FAQs
Quick answers to help users protect their CityPay account and transactions.
How can I protect my CityPay account?
Set a strong password or PIN, do not share OTP codes, keep your phone secure, and avoid logging in through suspicious links or unknown devices.
What should I do if I suspect fraud?
Contact CityPay support as soon as possible, gather relevant transaction details, and use the grievance process for escalation if needed.
Where can I escalate unresolved complaints?
You can escalate unresolved complaints through the CityPay grievance mechanism and the official NRB grievance portal.