Our FAQ section is designed to provide clear and comprehensive answers to common questions about City, your trusted digital wallet app. Here, you will find detailed information on account setup, transaction troubleshooting, fee structures, and our robust security features. Our goal is to ensure a seamless experience for all users by promptly addressing any concerns. The FAQ section also offers guidance on utilizing various services, such as remittances, bill payments, and cash back rewards. Should you require further assistance, our dedicated customer support team is always available to help.
- Personal Information: Your name, email address, phone number, and
other identifying information when you create an account.
-
Transaction Information: Details about your transactions using City
Wallet, including the date, time, amount, recipient's information, and
transaction history.
- Location Information: We may collect
your precise location information if you enable location services for
the App. This information is used to provide location-based services
such as finding nearby merchants.
- Device Information:
Information about your mobile device, including its operating system,
device type, and unique device identifiers.
- Usage
Information: Information about how you use the App, such as your
interactions with features, content, and other users.
Providing and maintaining the Services. Processing transactions and providing customer support. Personalizing and improving the App's functionality and user experience. Communicating with you about your account, updates, and promotional offers. Investigating and preventing fraudulent or unauthorized activity. Complying with legal and regulatory requirements.
Generally, in CityPay, we have user status as verified and unverified and can be seen on your profile.
It means your CityPay account is missing the detailed information (KYC details) and verification documents (Citizenship/license/passport/voter’s ID card).
· It means you have filled in all the required KYC details and documents. Hence, you can enjoy all the services of CityPay having limitations as it is. · Make bank transfer. · Make Western Union pick up. Being a verified user, you can perform all the transactions. Hence, if you have not filled the details yet, login to your CityPay ID, visit to profile, and fill the KYC details to enjoy the benefit of the unlimited transactions
What is 2FA (Two-Factor Authentication) about. 2FA (Two-Factor Authentication) Add an extra layer of security to Our city wallet agent’s and customers, account by not just requiring a password and Username, but also 2FA will give more security,as agent and customers will Only get access from their physical devices ,which makes much harder to 3rd part app or website and hackers to track your system or Access your Account.
Two-factor authentication (2FA) adds an extra layer of security to our city wallet agent and customers accounts by requiring two forms of identification before granting access. Here's how our city wallet customers and agent can use can use it:
You can use an authenticator app like Google Authenticator, Authy, or Microsoft Authenticator. These apps generate a new code every few seconds, which you use along with your password to log in.
Go to the security or account settings of the online service you want to protect. Look for the option to enable two-factor authentication. Select the option to use an authenticator app. Scan the QR code displayed on the screen with your authenticator app, or manually enter the code provided.
After adding the account to your authenticator app, you'll usually see a six-digit code. Enter this code into the website or service where you're setting up 2FA to verify the setup.
Some services provide backup codes that you can use if you lose access to your authenticator app. Make sure to save these in a safe place.
Whenever you log in to the protected account, enter your username and password as usual. Open your authenticator app to get the current code and enter it when prompted. Once the code is verified, you'll gain access to your account.
Ensure that the recovery options for your account are secure, such as backup email addresses or phone numbers, to regain access if you lose your device or are unable to use the authenticator app.
Remember, 2FA adds an extra layer of security, but it's still important to use strong, unique passwords and keep your devices secure.
How to Request Data Deletion
1. Send an Email: Please send an email to citywallet@ctxpress.com with the subject line "Data
Deletion Request."
2. Include the Following Information:
* Your full name
* Your mobile used to register with our app
* A brief description of your request
3. Verification Process: For security purposes, we may need to verify your identity before
processing your request. Please be prepared to provide additional information if necessary.
What Happens Next
Once we receive your request, we will:
* Confirm receipt of your request and begin the verification process.
* Review and process your request within 5 business days.
* Notify you once your data has been deleted or provide you with additional information if we cannot
delete certain data for legal or other reasons.
You can send a letter from your main office mentioning your branch details to our system support.
First of all, you should check transaction history , and click on withdraw wallet and see transaction status.
Unless the status of transaction isn’t changed into success, don’t send another transaction.
After the transaction is completed , you will see the print option on the top of right hand side of the screen.
You can easily load money from Connect ips, Mobile banking, E-banking, ATM/ Debit/ Credit/ SCT cards.
You can contact our system support on emergency. They are available 7 days of the week. You can check our website for contact details.