1. THE ANNOUNCEMENT
What happened — and why it matters to you
Effective Baishak 3, 2082 — today — CityPay (City Wallet Pvt. Ltd.) and Chhito Paisa Pvt. Ltd. have officially completed their merger. The combined entity will operate under a single, unified brand: CityWallet Pvt. Ltd.
This merger has been formally approved by Nepal Rastra Bank's Payment Systems Department, the highest regulatory authority for digital payment services in Nepal. The NRB notice, published on the official websites of both companies, confirms that all assets, liabilities, and payment operations of both institutions have been fully transferred into the surviving entity — CityWallet Pvt. Ltd. — and that all services now operate under this single name.
If you are a customer of either platform, this announcement is for you. Here is everything you need to know about what this merger means, what changes, and what stays exactly the same.
2. MEET THE TWO PLATFORMS
Two trusted wallets — one shared mission
Before we explain what comes next, it helps to understand what each platform brought to the table. Both companies were NRB-licensed payment service providers, each building digital financial services for Nepali users in their own way.
CitPay(City Wallet Pvt. Ltd.)
- Nepal's most trusted digital wallet for instant remittance
- Direct integration with City Express — Nepal's leading remittance network
- Free bank loading from major commercial banks
- Fonepay QR payments accepted at thousands of merchants
- Utility bill payments — NEA, Khanepani, NTC, Ncell
- Bus, flight, and hotel booking through the app
- Cashback rewards on transactions
- Partners: NMB Bank, Machhapuchhre Bank, Kumari Bank, Everest Bank, Citizens Bank, and more
Chhito Paisa(Chhito Paisa Pvt. Ltd.)
- "Avoid Cash, Go Digital" — built for fast, simple digital payments
- Fund loading from 30+ banks and financial institutions
- Bank transfers, Send/Request funds between users
- Merchant payments via app QR
- Simple onboarding — register with just a mobile number
- Strong agent network across Nepal
- Mobile and internet banking integrations across commercial and development banks
- Partners: Agriculture Bank, Garima Bank, Laxmi Sunrise, Siddhartha Bank, Global IME, NIC Asia, and more
3. THE MERGER
How the merger works — simply explained
A merger in the payment industry means one company formally absorbs another — all users, all services, all bank partnerships, all merchant networks, and all regulatory approvals transfer into the surviving company. Here is exactly how this merger has been structured.
The NRB's official notice is clear: both companies applied for merger approval, transferred all assets and liabilities from both sides into the new combined entity, and received final regulatory clearance. From Baishak 3 onwards, there is only one operating entity — CityWallet Pvt. Ltd. — and all services, from both platforms, run under this single name.
4. FOR CUSTOMERS
What changes, and what stays exactly the same
We understand the first question on every customer's mind: "What does this actually mean for me?" Here is the clearest answer we can give.
WHAT CHANGES
- The company name is now officially CityWallet Pvt. Ltd.
- Chhito Paisa app and brand will transition into the unified CityWallet platform
- A single, unified app will serve all users going forward
- Customer support and communications will be consolidated under one team
- The combined bank partner network grows significantly
WHAT STAYS THE SAME
- Your wallet balance — fully intact, fully yours
- Your account and login credentials
- Your transaction history and records
- All existing bank linkages and payment methods
- NRB licensing and regulatory protection
- All existing services — remittance, QR pay, bill payments, transfers
5. WHAT YOU GAIN
What the unified CityWallet brings to every customer
A merger is not just an administrative event — it is an opportunity to build something better. The combined CityWallet Pvt. Ltd. brings together the best of both platforms into a single, more powerful service for every user in Nepal.
-
More bank partners: Combined network of 30+ banks — commercial, development, and microfinance institutions across Nepal.
-
Instant remittance: City Express remittance integration — receive international transfers directly into your CityWallet instantly.
-
One app for everything: Remittance, QR pay, bill payments, mobile top-up, bank transfer, booking — all from a single platform.
-
Cashback & rewards: Earn cashback on utility payments, top-ups, and merchant QR transactions through the CityWallet rewards programme.
-
NRB-licensed security: Full regulatory protection under Nepal Rastra Bank. Bank-grade security on every transaction.
-
Wider merchant network: Fonepay QR acceptance at thousands of merchants across Nepal — pay anywhere with one scan.
6. YOUR QUESTIONS ANSWERED
Frequently asked questions about the merger
We anticipate many of you will have questions. Here are the most important ones answered directly.
Is my wallet balance safe after the merger?
Yes — completely. Nepal Rastra Bank's merger approval process specifically ensures that all customer balances, assets, and liabilities are fully protected and transferred to the surviving entity. Your wallet balance is intact and accessible. No funds have been lost or affected by this merger.
Do I need to create a new account?
No. If you were a CityPay user, your existing account continues as before on the CityWallet platform — no action needed. If you were a Chhito Paisa user, you will receive step-by-step guidance to migrate to the CityWallet app. Your account details and balance carry over automatically.
Will the Chhito Paisa app still work?
The Chhito Paisa app will continue to operate during the transition period. However, as the merger consolidates fully, all services will migrate to the unified CityWallet app. We strongly recommend downloading the CityWallet app and watching for migration instructions from the official Chhito Paisa communication channels.
What happens to my linked bank accounts in Chhito Paisa?
Your existing bank linkages are protected under the merger. During the migration process, you will be guided to re-link your bank accounts in the CityWallet app — a straightforward process that takes only a few minutes and ensures your banking connections are active in the new unified platform.
Who approved this merger — is it official?
Yes. This merger has been formally approved by Nepal Rastra Bank's Payment Systems Department under Regulation 37, Sub-regulation 13 of the Payment and Settlement Regulations (First Amendment, 2080), 2077. The official public notice has been published on both citywallet.com.np and the NRB website. This is a fully regulated, legally completed merger.
Where can I get support if I face any issue?
CityWallet's customer support team is available to assist you through the transition. You can reach us through the CityWallet app's support section, the official website at citywallet.com.np, or the NRB's Gunaso (complaint) portal at gunaso.nrb.org.np for regulatory-level concerns
.jpg)